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2017 Monthly Service Requests

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2017 Monthly Service Requests

Resources

Resource Format Link
January 2017 XLSX Go to resource
February 2017 XLSX Go to resource
March 2017 XLSX Go to resource

Additional Info

Field Value
Description

The data provides a summary of requests for service that require action by City staff. Data is presented by ward and shows the responsible City department and service request description. Service Requests may be received from citizens through the following Channels:

• 311 Contact Centre,

• Client Service Centres

• 311 Email

• Web-based Self- Service portal



Date First Published
Update Frequency
Monthly
Accuracy
Please note that system updates and data extraction practices changed facilitating a cleaner more meaningful dataset from 2016 forward.
Attributes
       

The data headings are as follows:

Subject

Meaning First level of category specificity

Example Bylaw Services | Service des Règlements Municipaux

Reason

Meaning Second level of category specificity

Example Animals

TYPE

Meaning Second level of category specificity

Example Animals

Created date

Meaning The date the service request was created

Example 01/01/2015 01:01:01 AM

Channel

Meaning The channel used to place the service request:

• web=WEB or WAP,

• counter=face2face,

• voice in=311,

• email=email

Example Voice in

Ward

Meaning The geographical area within the City where the service was requested

Example GLOUCESTER-SOUTH NEPEAN
Source
Author Kyla Weir
Author Email Kyla Weir
Maintainer Kyla.weir
Maintainer Email Kyla.weir

Licence:

Developer Tools

  • The information on this page (the publication metadata) is also available in JSON format
    Link to JSON format